Shipping policy
Thank you for shopping with us. We are committed to delivering your order safely and as quickly as possible.
Order Processing
- Orders are processed within 1–3 business days after payment is confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During sales, holidays, or periods of high demand, processing times may be slightly longer.
Shipping Times
Estimated delivery times are:
- Domestic Orders: 3–7 business days
- International Orders: 7–21 business days (if applicable)
Delivery times are estimates and may vary depending on your location and courier service.
Shipping Charges
Shipping charges are calculated at checkout based on your delivery address and selected shipping method.
If your store offers free shipping, clearly state the minimum purchase amount here.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number (where available). Tracking information may take up to 24 hours to become active.
Delivery Delays
While we strive to deliver orders within the estimated timeframe, delays caused by weather conditions, customs clearance, courier issues, or other unforeseen circumstances are beyond our control.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information. If an incorrect address is provided, additional shipping charges may apply to reship the order.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.
International Orders
Customers are responsible for any customs duties, import taxes, or additional fees imposed by their country's customs authorities.
Contact Us
If you have any questions regarding shipping or your order, please contact our customer support team through the contact information provided on our website.